Refund and Return Policy

Refund and Return Policy – Lostin Tea LLC

At Lostin Tea LLC, we are committed to ensuring your complete satisfaction with our tea-inspired skincare and cosmetic products. If for any reason you are not entirely happy with your purchase, we offer a straightforward and hassle-free refund and return process. Please take a moment to review our policy below.

Our Return Policy

We accept returns of unused and unopened products within 30 days of the purchase date. To be eligible for a return, your item must be in its original packaging and in the same condition as when you received it.

How to Initiate a Return

  1. Contact Us: Email us at Admin@lostintea.com with your order number, the product(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer support team will provide you with a return authorization and instructions on where to send your package.
  3. Ship Your Return: Pack the item securely and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed within 5-7 business days after we receive your return.
  • Your refund will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

  • Unfortunately, we cannot accept returns or offer refunds for opened or used products unless they are defective or damaged.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at Admin@lostintea.com or call us at +1 (352) 301-3978. We will gladly replace the item or issue a full refund, including return shipping costs.

What to Do

  1. Contact Us: Reach out to us within 7 days of receiving your order.
  2. Provide Details: Include your order number, photos of the damaged or defective product, and a description of the issue.
  3. Receive Instructions: We will guide you through the return or replacement process.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order on our website.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
  • We recommend using a trackable shipping service to ensure your return is received. Lostin Tea LLC is not responsible for return items lost in transit.

Questions?

If you have any questions about our Refund and Return Policy, please don’t hesitate to contact us. We’re here to help!

📧 Email: Admin@lostintea.com
📞 Phone: +1 (352) 301-3978

Thank you for choosing Lostin Tea LLC – where nature meets radiance. We appreciate your trust in us and are dedicated to providing you with the best possible experience.

Lostin Tea LLC
🌐 lostintea.store
📍 7901 4th St N #26090, St. Petersburg, FL 33702